St Hilda’s Services has a comprehensive complaints procedure. All complaints should be made though the relevant line manager. For a copy of the complaints procedure email info@sthildas.ie

We hope that we are able to resolve your complaint satisfactorily.  However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman.  The Ombudsman is impartial and free to use.

The Ombudsman will ask you for details of your complaint and to provide a copy of our final response to your complaint.  The best way to do this is through: Make a Complaint at www.ombudsman.ie 

You can also write to : Office of the Ombudsman, 6 Earlsford Terrace, Dublin 2, D02 W773 or call (01) 639 5600 if you have any queries.